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Mastercourse in End-User Computing, Hardware & IT Support Engineering

Build the foundation of IT—from computers and networking to desktop and server support. Learn real-world skills that make you job-ready as a system or support engineer.

Job-Oriented | Placement-Ready | Hands-on Practical Course | 100% Job 

What You’ll Learn

Learn the core IT hardware and networking skills needed to start your career as a Desktop Support or IT Engineer.

Build, assemble, and troubleshoot computers, laptops, and peripherals like a professional.

Master Windows installation, configuration, and system optimization from scratch.

Understand how networks, routers, switches, and cabling connect users and systems.

Learn server hardware setup, racking, and data center basics used in real IT environments.

Gain hands-on experience with user account management, drivers, antivirus, and software deployment.

Understand backup, recovery, and basic security practices for end-user devices.

Acquire essential IT Support and Service Desk skills to confidently handle user issues.

Learn how to perform diagnostics, documentation, and escalation in professional IT support workflows.

Become job-ready for roles such as Desktop Engineer, System Engineer, or IT Support Technician

Detailed Course Curriculum

10 modules : 46 lectures

    • What is Enterprise Security?

    • The CIA Triad (Confidentiality, Integrity, Availability)

    • Common Threat Types (Phishing, Malware, Ransomware, Insider Threats)

    • Attack Surface & Vulnerability Concepts

    • Security Controls (Preventive, Detective, Corrective)

    • Hands-On: Identify Security Gaps in a Sample Network

    • Firewalls: Concepts, NAT, ACLs

    • IDS/IPS: Intrusion Detection & Prevention Systems

    • VLAN Segmentation & DMZ Architecture

    • VPN Security (IPSec, SSL)

    • pfSense / FortiGate Firewall Configuration

    • Hands-On: Build a Secure DMZ + VPN Lab

    • Hardening Workstations & Servers

    • Windows Security Policies, BitLocker, Group Policy Controls

    • Linux Hardening (SELinux, firewalld, Fail2Ban)

    • Patch Management Strategy

    • Hands-On: Secure a Windows Server + Linux VM

    • Role-Based Access Control (RBAC)

    • Active Directory Security Best Practices

    • Azure AD Security Features (MFA, Conditional Access, Identity Protection)

    • Least Privilege Principle & Audit Policies

    • Hands-On: Configure Secure IAM on Azure AD

    • What is a SOC (Security Operations Center)?

    • SIEM Fundamentals (Logs, Correlation, Alerts)

    • Tools Overview: Splunk, Wazuh, Graylog, Security Onion

    • Incident Response Lifecycle (NIST Framework)

    • Hands-On: Deploy Wazuh and Analyze Real Logs

    • Vulnerability vs Threat vs Risk

    • VA/PT Process Overview

    • Tools: Nmap, OpenVAS, Nessus (Intro)

    • Patch and Mitigation Workflow

    • Risk Register & Prioritization

    • Hands-On: Run Network Scan & Create Risk Report

    • Shared Responsibility Model in Cloud

    • AWS Security Tools (GuardDuty, Security Hub, CloudTrail)

    • Azure Security Center

    • VM Snapshot Security & Encryption

    • Backup and DR Security Controls

    • Hands-On: Audit a Cloud Environment Using Security Hub

    • Security Policies, SOPs, and Governance Layers

    • ISO 27001 Controls Overview

    • NIST Cybersecurity Framework (CSF)

    • GDPR & Data Privacy Concepts

    • Documentation Templates: Policy, SLA, Security Checklist

    • Hands-On: Create a Mini Security Policy Set

    • Why Perimeter-Based Security Fails

    • Zero Trust Principles (Verify, Never Trust, Always Monitor)

    • Micro-Segmentation & Identity-Aware Proxy

    • SASE (Secure Access Service Edge) Model

    • Hands-On: Design a Zero Trust Network Layout

    • Incident Response Phases (Detect → Contain → Recover → Review)

    • Security Forensics & Root Cause Analysis

    • Real Case Studies: Ransomware & Insider Breach

    • Final Project:

    1. Build Security Strategy for a 3-Tier Infrastructure

    2. Include Firewall, IAM, SIEM, and Compliance Layers

Who Should Join This Course

This course is designed for anyone who wants to start a real, practical career in IT — even without a computer science backgro

Any Graduate (Fresher or Experienced

Build your first IT career path, regardless of your degree or stream.

BPO, Banking, Finance, or Customer Support Professionals

Move from non-technical work into a stable, growing IT role.

Non-IT Graduates

who always dreamed of working in a professional corporate IT company but lacked the right start.

IT & Engineering Students

who don’t want to go into coding, but want to explore alternate domains like Technical Support, System Administration, Testing, or Data Analytics.

BE / BTech Electrical & Electronics Engineers

looking to shift from hardware or field jobs into the IT infrastructure industry.

Aspiring Entrepreneurs 

who want to start their own small IT support or computer services business.

Individuals 

Seeking Extra Income through part-time or freelance computer and network support services.

Course Description

Step into the world of IT Infrastructure with our End-User Computing & IT Support Mastercourse, crafted for 2025 and beyond. Built from real industry experience, this course gives you the hands-on skills every organization needs to keep its systems, networks, and users running smoothly. Join hundreds of learners who’ve begun their tech careers here gaining the practical foundation that leads to roles in Desktop Support, System Engineering, and IT Operations. Whether you’re a beginner entering the IT field or someone aiming to strengthen your technical base, this program will help you: - Build a strong understanding of computers, operating systems, and networking. - Troubleshoot and maintain desktops, laptops, and peripherals confidently. - Learn real-world skills in cabling, server racking, and basic data center operations. - Understand how hardware and software connect to power every business environment. From your first week, you’ll work on real hardware and live network environments not simulations so you develop true, job-ready confidence. The course bridges technical knowledge with workplace readiness, including practical sessions on Windows installation, drivers, LAN setup, user management, antivirus, and system optimization. ​Our curriculum is continuously refined to stay aligned with modern IT practices, ensuring you master what the market demands: hands-on experience + troubleshooting expertise + service desk fundamentals. ​By the end, you’ll be capable of setting up complete office IT environments—from system assembly to user support and ready to step into your first IT job with full confidence. You’re not just learning IT, you're becoming the backbone of every modern workplace. Join now and start your journey toward a successful IT career.

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From Support Engineer to CTO — Your Growth Starts Today

This course gives  you the skills to enter IT, The next six tracks show you exactly how to grow, upgrade, and rise into the top technical and leadership roles in the IT Infrastructure world.

Track 1

End-User Computing & IT Support

Perfect for freshers and non-IT learners. Prepares you for roles like IT Support Engineer with skills in AD basics, Office 365, and ticketing tools. Salary starts at ₹2.5–3.6 LPA

Track 2

IT Service Desk & Technical Support:

Ideal after 6–12 months of IT support experience. Prepares you for Service Desk and Technical Support roles with skills in Server Management, ITIL, Azure AD, and ServiceNow. Salary range: ₹3.6–4.8 LPA.

Track 3

Virtualization & Server Infrastructure:

For those with 1–2 years of IT support experience, this track prepares you for roles like System Administrator or VM Engineer. You’ll master VMware, Hyper-V, and storage configuration. Salary range: ₹5–6.5 LPA.

Track 4

Cloud Administration

For professionals with 2–3 years of infrastructure experience, this track prepares you for Cloud Engineer roles. You’ll learn AWS, Azure, GCP, and cloud automation, with salary packages around ₹6–8 LPA.

Track 5

IT Security & Cyber Defense

Best suited for professionals with 3–5 years of infra or cloud experience, this track prepares you for roles like Security Analyst or SOC Engineer. You’ll gain skills in firewalls, SIEM, VPN, and security compliance, with salaries typically ranging from ₹7–10 LPA.

Track 6

IT Security & Cyber Defense

Best suited for professionals with 3–5 years of infra or cloud experience, this track prepares you for roles like Security Analyst or SOC Engineer. You’ll gain skills in firewalls, SIEM, VPN, and security compliance, with salaries typically ranging from ₹7–10 LPA.

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