
Professional Diploma in IT Service Desk & Technical Support Engineering
Step into the world of corporate IT operations—where engineers handle real users, real tickets, and real enterprise systems.
Learn the tools and workflows used in global companies, from Active Directory and Office 365 to ServiceNow and Azure AD.
Job-Oriented | Placement-Ready | Hands-on Practical Course | 100% Job Support
What You’ll Learn
Detailed Course Curriculum
09 modules : 63 lectures
-
Evolution from Field Support to Corporate IT Helpdesk
-
ITIL Framework Overview (ITIL v4 Concepts)
-
Understanding ITSM (IT Service Management)
-
Role of a Service Desk Engineer
-
Types of Tickets: Incident, Request, Problem, Change
-
SLAs, Priority, and Escalation Flow
-
Communication Skills for IT Engineers (Email, Call, Chat Etiquette)
-
Hands-On: Create & Resolve Tickets in Demo ITSM Portal
-
-
What is Active Directory?
-
Domain, Forest, OU, and Objects
-
User & Computer Account Management
-
Password Resets, Unlocks, Account Creation
-
Adding Machines to Domain
-
Managing Groups, Shared Folders, and Permissions
-
Understanding Group Policy (GPO)
-
GPO Use Cases: Disable USB, Wallpaper, Software Restriction
-
Hands-On: Configure AD & GPO in Virtual Lab
-
-
Introduction to Microsoft 365 / Office 365
-
User & License Management in Admin Center
-
Managing Outlook, Teams, OneDrive, SharePoint
-
Common Email Issues & Fixes (NDR, Send/Receive, Rules)
-
Troubleshooting Teams Login, Meetings, and Permissions
-
MFA (Multi-Factor Authentication) & Conditional Access
-
Hands-On: Simulate O365 Admin Tasks via Microsoft 365 Trial Tenant
-
-
Understanding Cloud Identity & Hybrid AD
-
Azure AD vs On-Prem AD
-
User Provisioning & Synchronization (AD Connect Concept)
-
Managing Azure Users, Roles, and Permissions
-
Self-Service Password Reset (SSPR)
-
Access Reviews & Security Defaults
-
Hands-On: Manage Users in Azure AD Portal
-
-
What is an ITSM Tool?
-
Overview of ServiceNow / Freshservice / Jira Service Management
-
Incident Lifecycle: Creation → Assignment → Resolution → Closure
-
Categorization, Prioritization, and Escalation
-
Asset Management & CMDB Overview
-
Knowledge Base and Templates
-
Hands-On: Practice Ticket Lifecycle in ServiceNow Developer Instance
-
-
Basics of VPN (SSL, IPSec)
-
Remote Connectivity Issues
-
DNS, Proxy, and Firewall Awareness
-
Shared Drives, Network Printers, and Remote Access
-
Hands-On: Map Network Drive, Test VPN Connectivity
-
-
Security Best Practices for Service Desk Engineers
-
Antivirus Management (Defender, Endpoint Security)
-
Patch & Update Awareness
-
Handling Phishing Reports & Compromised Accounts
-
Backup, Recovery & Retention Policies Overview
-
Hands-On: Simulate Security Incident Report Flow
-
-
Writing Professional Ticket Notes
-
Email Templates for Issue Updates
-
Root Cause Analysis (RCA)
-
Escalation to L2/L3 Teams
-
Shift Handover & Daily Reporting Format
-
Mock Session: Escalate & Communicate an Incident
-
-
Troubleshooting Outlook Login Failures
-
Account Lockout Investigation
-
OneDrive Sync Issues
-
GPO Policy Conflicts
-
VPN Authentication Errors
-
Password Policy Enforcement
-
MFA Login Denied Cases
-
Simulated Final Assessment (Multi-Ticket Resolution Task)
-
Who Should Join This Course
This course is designed for anyone who wants to start a real, practical career in IT — even without a computer science backgro

Any Graduate (Fresher or Experienced
Build your first IT career path, regardless of your degree or stream.

BPO, Banking, Finance, or Customer Support Professionals
Move from non-technical work into a stable, growing IT role.

Non-IT Graduates
who always dreamed of working in a professional corporate IT company but lacked the right start.

IT & Engineering Students
who don’t want to go into coding, but want to explore alternate domains like Technical Support, System Administration, Testing, or Data Analytics.

BE / BTech Electrical & Electronics Engineers
looking to shift from hardware or field jobs into the IT infrastructure industry.

Aspiring Entrepreneurs
who want to start their own small IT support or computer services business.

Individuals
Seeking Extra Income through part-time or freelance computer and network support services.
Course Description
Step into the world of IT Infrastructure with our End-User Computing & IT Support Mastercourse, crafted for 2025 and beyond. Built from real industry experience, this course gives you the hands-on skills every organization needs to keep its systems, networks, and users running smoothly. Join hundreds of learners who’ve begun their tech careers here gaining the practical foundation that leads to roles in Desktop Support, System Engineering, and IT Operations. Whether you’re a beginner entering the IT field or someone aiming to strengthen your technical base, this program will help you: - Build a strong understanding of computers, operating systems, and networking. - Troubleshoot and maintain desktops, laptops, and peripherals confidently. - Learn real-world skills in cabling, server racking, and basic data center operations. - Understand how hardware and software connect to power every business environment. From your first week, you’ll work on real hardware and live network environments not simulations so you develop true, job-ready confidence. The course bridges technical knowledge with workplace readiness, including practical sessions on Windows installation, drivers, LAN setup, user management, antivirus, and system optimization. Our curriculum is continuously refined to stay aligned with modern IT practices, ensuring you master what the market demands: hands-on experience + troubleshooting expertise + service desk fundamentals. By the end, you’ll be capable of setting up complete office IT environments—from system assembly to user support and ready to step into your first IT job with full confidence. You’re not just learning IT, you're becoming the backbone of every modern workplace. Join now and start your journey toward a successful IT career.
What Our Students Say
Add a Title
Add paragraph text. Click “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles.

Add a Title
Add paragraph text. Click “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles.

Add a Title
Add paragraph text. Click “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles.

Add a Title
Add paragraph text. Click “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles.

From Support Engineer to CTO — Your Growth Starts Today
This course gives you the skills to enter IT, The next six tracks show you exactly how to grow, upgrade, and rise into the top technical and leadership roles in the IT Infrastructure world.
Track 1
End-User Computing & IT Support
Perfect for freshers and non-IT learners. Prepares you for roles like IT Support Engineer with skills in AD basics, Office 365, and ticketing tools. Salary starts at ₹2.5–3.6 LPA
Track 2
IT Service Desk & Technical Support:
Ideal after 6–12 months of IT support experience. Prepares you for Service Desk and Technical Support roles with skills in Server Management, ITIL, Azure AD, and ServiceNow. Salary range: ₹3.6–4.8 LPA.
Track 3
Virtualization & Server Infrastructure:
For those with 1–2 years of IT support experience, this track prepares you for roles like System Administrator or VM Engineer. You’ll master VMware, Hyper-V, and storage configuration. Salary range: ₹5–6.5 LPA.
Track 4
Cloud Administration
For professionals with 2–3 years of infrastructure experience, this track prepares you for Cloud Engineer roles. You’ll learn AWS, Azure, GCP, and cloud automation, with salary packages around ₹6–8 LPA.
Track 5
IT Security & Cyber Defense
Best suited for professionals with 3–5 years of infra or cloud experience, this track prepares you for roles like Security Analyst or SOC Engineer. You’ll gain skills in firewalls, SIEM, VPN, and security compliance, with salaries typically ranging from ₹7–10 LPA.
Track 6
IT Security & Cyber Defense
Best suited for professionals with 3–5 years of infra or cloud experience, this track prepares you for roles like Security Analyst or SOC Engineer. You’ll gain skills in firewalls, SIEM, VPN, and security compliance, with salaries typically ranging from ₹7–10 LPA.
Join GetReady Academy’s
Top Placement Courses
-
Industry Expert Trainers
-
Recorded Classes
-
Real Labs
-
Real Industry Environment
-
Real Projects
-
Interview Calls
-
Guaranteed Placement
Flexible Learning Mode